Effective: September 14, 2024
Introduction
Welcome to Sallora Mediterranean Restaurant’s Privacy Policy. We are dedicated to safeguarding your personal information and ensuring compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Access to Information Act and Privacy Act (APIPA). This policy explains how we collect, use, and protect your personal information collected through email and SMS marketing when you contact us. We collect personal information when you use our website(s), and other online and offline products, services and experiences (collectively, the “Services”). Please take a moment to read through this Policy in its entirety.
Information We Collect
When you interact with us, we may collect the following types of personal information:
- Contact information: If you sign up to receive our newsletter, emails, or text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services.
- Interaction Data: Information about how you engage with our text messages and emails, including open rates, click-through rates, and response data.
- Payment information: To order products or services through the Services, you will need to provide us with payment information (like your bank account or credit card information). Please note that your financial information is collected and stored by a third party payment processing company. Use and storage of that information is governed by the third party payment processor’s applicable privacy policy.
- Survey information: You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features of the Services.
Purpose of Collection
We use your personal information for the following purposes:
- Marketing Communications: To send you text messages and emails about our products, services, promotions, and updates. These communications may include newsletters, special offers, and other marketing content.
- Transactional Notifications: To provide you with important information related to your transactions with us, such as order confirmations or service updates.
- Service Improvement: To analyze engagement with our communications to enhance our marketing strategies and improve our offerings.
Consent
In compliance with Alberta’s Personal Information Protection and Electronic Documents Act (PIPEDA) and the Access to Information Act and Privacy Act (APIPA), we require your explicit consent before sending you marketing texts and emails.
- Text Messages: By providing your phone number, you consent to receive marketing text messages from us. You can withdraw your consent at any time by replying “STOP” to any text message or by contacting us as described below.
- Emails: By providing your email address, you consent to receive marketing emails from us. You can unsubscribe anytime by using the “unsubscribe” link in each email or by contacting us directly.
Opt-Out Procedure
To opt out of receiving marketing communications, you may:
- Text Messages: Reply to any text message with “STOP” or follow the instructions included in the message.
- Emails: Click the “unsubscribe” link at the bottom of any marketing email or contact us directly at info@sallorarestaurant.com.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Despite these efforts, no electronic communication method is entirely secure, so we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy and in compliance with applicable laws. When your information is no longer needed, we will securely delete or anonymize it.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except as required by law or to trusted service providers who assist us in managing and sending text messages and emails. These service providers are contractually bound to keep your information confidential and to use it solely for the purpose of providing services to us.
Your Rights
Under Alberta’s Personal Information Protection Act (PIPA), you have the right to access, correct, or request the deletion of your personal information. To exercise these rights or if you have any questions or concerns about our privacy practices, please contact us at:
Sallora Mediterranean Restaurant
3912 17 Ave SE, Calgary, AB T2A 0S6
+1 (403) 452-8291
info@sallorarestaurant.com
Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. The revised policy will take effect immediately upon posting.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or our handling of your personal information, please contact us at:
Sallora Mediterranean Restaurant
3912 17 Ave SE, Calgary, AB T2A 0S6
+1 (403) 452-8291
info@sallorarestaurant.com
Thank you for your trust in Sallora Yemeni Restaurant. We are committed to protecting your personal information and ensuring your privacy.